Privacy Policy | Royal Palace

Updated October 23, 2024

Royal Palace Grooming (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how Royal Palace Grooming collects, uses, and discloses your personal information.

This Privacy Policy applies to our website and its associated subdomains (collectively, our “Service”) along with our app, Royal Palace Grooming. By accessing or using our Service, you indicate that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms
To help explain things as clearly as possible in this Privacy Policy, whenever any of these terms are referenced, they are strictly defined as:

Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
Company: When this policy mentions “Company”, “we”, “us” or “our”, it refers to Royal Palace Grooming, (11350 SW 28th St Apt 101), which is responsible for your information under this Privacy Policy.
Country: Where Royal Palace Grooming. or the owners/founders of Royal Palace Grooming. are based, in this case United States.
Customer: refers to the company, organization or individual who registers to use Royal Palace Grooming. to manage relationships with its customers or users of the service.
Device: any device connected to the Internet, such as a phone, tablet, computer or any other device that can be used to visit Royal Palace Grooming. and use the services.
IP Address: Each device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are typically assigned in geographic blocks. An IP address can often be used to identify the location from which a device connects to the Internet.
Personal: refers to those individuals who are employed by Royal Palace Grooming or who are under contract to perform a service on behalf of one of the parties.
Personal Data: any information that directly or indirectly, or in connection with other information – including a personal identification number – allows a natural person to be identified or identifiable.
Service: refers to the service provided by Royal Palace Grooming as described in the relative terms (if available) and on this platform.
Third Party Service: refers to advertisers, contest sponsors, promotional and marketing partners and others who provide our content or whose products or services we believe may interest you.
Website: The Royal Palace Grooming website, which can be accessed through this URL: (Royalpacepetspa.com)
You: a person or entity that is registered with Royal Palace Grooming to use the Services.

What information do we collect?
We collect information about you when you visit our website, register on our website, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

Name / Username
Phone Numbers
Email Addresses
Mailing Addresses
Billing Addresses
Debit/Credit Card Numbers

When Does The Big Boss Pet Spa LLC Use End User Data From Third Parties?
Royal Palace Grooming will collect End User Data necessary to provide Royal Palace Grooming services to our clients. End Users may voluntarily provide us with information that they have made available to us on social media websites. If you provide such information to us, we may collect publicly available information from the social media websites that you have indicated. You can control how much information social media websites make public by visiting these websites and changing your privacy settings.

When does Royal Palace Grooming use customer information from third parties?
We receive certain information from third parties when you contact us. For example, when you submit your email address to express interest in becoming a Royal Palace Grooming customer, we receive information from a third party that provides automated fraud detection services to Royal Palace Grooming. We also occasionally collect information that is made public on social media websites. You can control what of your information is made public on social media by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties?
We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors in interest.

We may employ trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and website, database storage and management, email management, storage marketing, credit card processing, customer service, and fulfillment of orders for products and services you may purchase through the website. We may share your personal information, and possibly some non-personal information, with these third parties so that they can perform these services for us and for you.

We may share some of the data in our log files, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and advertising networks. If your IP address is shared, it may be used to estimate general location and other technical data such as connection speed, whether you have visited the website in a shared location, and the type of device used to visit the website. They may aggregate information about our advertising and what you view on the website and then provide auditing, research, and reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private individuals if we, in our sole discretion, believe it necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Where and when is customer and end-user information collected?
Royal Palace Grooming will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How do we use the information we collect?
“SMS consent and phone numbers are not shared with third parties for marketing purposes.

Any of the information we collect about you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
To administer contests, promotions, surveys, or other website features.
To send periodic emails

How do we use your email address?
By submitting your email address to this website, you agree to receive our messages. You may opt out of any of these email lists at any time by clicking the opt-out link or other unsubscribe option included in the respective email. We only send emails to people who have given us permission to contact them, either directly or through third parties. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to our use of your email address to target customer audiences on sites like Facebook, where we display personalized advertising to specific people who have opted in to receive communications from us. Email addresses submitted solely through the checkout page will be used for the sole purpose of sending you information and updates pertaining to your order. However, if you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to opt-out of receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How long do we retain your information?
We retain your information only as long as we need it to provide Royal Palace Grooming to you and to fulfill the purposes outlined in this policy. This is also the case for anyone with whom we share your information and who performs services on our behalf. When we no longer need to use your information and there is no need for us to retain it to comply with our legal or regulatory obligations, we will either delete it from our systems or de-identify it so that we cannot identify you.

How do we protect your information?

We apply a number of security measures to maintain the safety of your personal information when you place an order or enter, submit or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers’ database, which is only accessible by authorized persons with special access rights to such systems, and who are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financial details, etc.) is never stored in our files. However, we cannot ensure or warrant the absolute security of any information you transmit to Royal Palace Grooming or guarantee that your information cannot be accessed on the Service, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Can my data be transferred to other countries?

Royal Palace Grooming is incorporated in the United States. Information collected through our website, through direct interactions with you, or from the use of our support services may be transferred from time to time to our offices or staff, or to third parties, located around the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general application governing the use and transfer of such data. To the extent permitted by applicable law, by using any of the above services, you voluntarily consent to the cross-border transfer and hosting of such information.

Is the information collected through the Royal Palace Grooming Service secure?

Royal Palace Grooming takes precautions to protect the security of your information. We have physical, electronic, and managerial procedures in place to help safeguard, prevent unauthorized access, maintain data security, and properly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while we make reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any unenforceable obligation to protect your personal information, you agree that willful failure to do so will be the standard used to measure our compliance with that obligation.

Can I update or correct my information?

The rights you have to request updates or corrections to the information The Big Boss Pet Spa LLC collects depend on your relationship with Royal Palace Grooming. Staff may update or correct your information as detailed in our internal company employment policies.

Clients have the right to request restriction of certain uses and disclosures of personally identifiable information as follows. You may contact us to (1) update or correct your personally identifiable information, (2) change your preferences regarding communications and other information you receive from us, or (3) delete personally identifiable information maintained about you in our systems (subject to the following paragraph), by canceling your account. Such updates, corrections, changes and deletions will have no effect on other information we maintain, or information we have provided to third parties pursuant to this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for keeping your unique password and account information secret at all times.

Please note that it is not technologically possible to remove from our system each and every record of the information you have provided to us. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable format that will be difficult or impossible for us to locate. Promptly upon receipt of your request, all personal information stored in databases we actively use and on other readily locatable media will be updated, corrected, amended or deleted, as appropriate, as soon as reasonably and technically possible.

If you are an end user and wish to update, delete or receive any information we hold about you, you may do so by contacting the organization of which you are a customer.

Personal

If you are an employee or applicant of Royal Palace Grooming, we collect information that you voluntarily provide to us. We use the information collected for Human Resources purposes to administer employee benefits and screen applicants.

You may contact us to (1) update or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) receive a record of the information we have about you. Such updates, corrections, changes and deletions will have no effect on other information we maintain, or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Royal Palace Grooming or any of its Corporate Affiliates (as defined herein), or that part of Royal Palace Grooming or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have a petition filed against us in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our corporate affiliates. For the purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Royal Palace Grooming, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by such Corporate Affiliates in accordance with the terms of this Privacy Policy.

Applicable Law

This Privacy Policy is governed by the laws of the United States of America, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy, except for those persons who may have rights to bring claims under the Privacy Shield, or the Swiss-US framework.

This Agreement and your use of the Website shall be governed by the laws of the United States, excluding its conflict of law rules. Your use of the Website may also be subject to other local, state, national or international laws.

By using Royal Palace Grooming or contacting us directly, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, you should not use our Website or our services. Your continued use of the website, direct contact with us, or the posting of changes to this Privacy Policy that do not materially affect our use or disclosure of your personal information will mean that you accept those changes.

Your Consent

We have updated our Privacy Policy to provide you with full transparency about what is set up when you visit our site and how it is used. By using Royal Palace Grooming, registering an account, or making a purchase, you consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies solely to the Services. The Services may contain links to other websites that are not operated or controlled by Royal Palace Grooming. We are not responsible for the content, accuracy, or opinions expressed on such websites, and we do not investigate, monitor, or verify the accuracy or completeness of such websites. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Royal Palace Grooming uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data that is stored on your computer or mobile device by your web browser. We use Cookies to improve the performance and functionality of our website, but they are not essential to your use of it. However, without these Cookies, certain features, such as videos, may not be available or you may be required to enter your login details each time you visit the website as we would not be able to remember that you had previously logged in. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access the functionality of our website correctly or at all. We never

place Personally Identifiable Information in Cookies.

Blocking and disabling cookies and similar technologies

Regardless of where you are located, you can also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from working properly, and you may not be able to fully use all of its features and services. You should also be aware that you may lose saved information (e.g. saved login details, site preferences) if you block cookies in your browser. Different browsers offer different controls. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from your browser – you should visit your browser’s help menu for more information.

Payment details

With respect to any credit card or other payment processing information you have provided to us, we undertake that this sensitive information will be stored in the most secure manner possible.

Children’s privacy

We do not target anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes to our Privacy Policy

We may change our Service and our policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and our policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you the opportunity to review them before they become effective. Then, if you continue to use the Service, you will be subject to the updated Privacy Policy. If you do not wish to agree to this or any updated Privacy Policy, you may delete your account.

Third Party Services

We may display, include or make available third party content (including data, information, applications and other products and services) or provide links to third party websites or services (“Third Party Services”).

You acknowledge and agree that Royal Palace Grooming shall not be responsible or liable for any Third Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Royal Palace Grooming does not assume and shall not have

any liability to you or any other person or entity for Third Party Services.

Third Party Services and links to them are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to the terms and conditions of such third parties.

General Data Protection Regulation (GDPR) Information

If you are a resident of the European Economic Area (EEA), we may collect and use information about you. In this section of our Privacy Policy, we will explain exactly how and why this data is collected and how we keep it protected from being reproduced or misused.

What is the GDPR?

The GDPR is a European-wide privacy and data protection law that regulates how businesses protect the data of EU residents and enhances the control that EU residents have over their personal data.

The GDPR is relevant to any business that operates globally, not just EU businesses and residents. Our customers’ data is important no matter where they are located, so we have implemented GDPR controls as our go-to standard for all of our operations around the world.

What is personal data?

Any data relating to an identifiable or identified individual. The GDPR covers a broad spectrum of information that could be used on its own or in combination with other data to identify an individual.

Personal data goes beyond a person’s name or email address. Examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation and ethnicity.

The Data Protection Principles include requirements such as:

Personal data collected must be processed fairly, lawfully and transparently and must only be used in the way that a person would reasonably expect.
Personal data must only be collected to fulfill a specific purpose and must only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
Personal data should not be kept longer than necessary to fulfill its purpose.
Individuals covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and for it to be updated, deleted, restricted, or transferred to another organization.

Why is the GDPR important?

The GDPR adds some new requirements for how companies must protect the personal data of individuals they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing higher fines for non-compliance. Beyond these facts, it is simply the right thing to do. At Royal Palace Grooming we strongly believe that the privacy of your data is very important and we already have strong security and privacy practices in place that go above and beyond the requirements of this new regulation.

Individual Data Subject Rights: Data Access, Portability, and Deletion

We are committed to helping our customers comply with the data subject rights requirements of the GDPR. Royal Palace Grooming processes or stores all personal data with fully vetted and DPA compliant providers. We store all conversations and personal data for up to 6 years unless your account is deleted. In that case, we delete all data in accordance with our Terms of Service and Privacy Policy, but we will not retain it for longer than 60 days.

We realize that if you work with EU clients, you need to be able to provide them with the ability to access, update, retrieve, and delete personal data. We’ve got you covered! We’ve been set up as self-service from the start and have always given you access to your data and your clients’ data. Our customer support team is on hand to answer any questions you may have about working with the API.

Please feel free to contact us if you have any questions.

By email: RoyalPalaceGrooming@gmail.com
By phone number: 3058427630
Through this link: ( RoyalPalacepetspa.com )
Call us TODAY: (305-842-7630)